Outbound Call Center

The success of the Outbound Call Center depends on the extensive experience, technological solutions, quality assurance programs and commitment to customer service excellence that further ensures maximum results from the direct marketing efforts.

The integrated call management systems in the outbound call center facilities use systematic calls to consumers and transfer successful connections to a designated marketing representative (MR) who has been trained for the specific client application. As a call is presented to the marketing representative, the consumer’s name, address and other information are simultaneously presented on the MR's workstation along with a client's customized script.

The outbound clients benefit from the rigorous adherence to highly cost-effective, results-based production and management processes. The key to success is the thorough understanding of the business. Having understood the differences between business-to-consumer and business-to-business telemarketing, the outbound call centers use experienced management to focus on the unique requirements of each client and their targeted market—from recruiting to hiring, training and production.

The qualified personnel employed in the outbound call centers excel in highly attentive outbound call center service environment. The well-developed and thorough procedures ensure that the agents on call are prepared and accountable for the success of programs.

Services offered by Outbound Call Centers include:

• Market Intelligence

• Database Selling

• Direct Mail Follow-up

• Lead Generation \ Qualification \ Management

• Seminar Population

• Product Promotion

• Debt Collection

• Information and Literature Fulfillment

• Appointment Scheduling

• Decision Maker Contacts

• Up Sell/Cross Sell Campaigns

• Surveys

• Customer Satisfaction